Frequently Asked Questions
Read our customers' most frequently asked questions. Click a question to open the answer.
About Relivio
Will it fit me? I'm petite / I'm a big guy.
Yes. Relivio uses two long, adjustable straps instead of fixed sizes, so it fits the vast majority of adults – we've fitted it on a 5'2" woman and a broad-shouldered 6'3" man with room to spare on both ends. If it somehow doesn't fit you, return it within 60 days for a full refund.
Can I put it on by myself, with one arm?
Yes. That's what it was designed for. Slide your arm through, pull the two straps snug and press the closures – all with your good hand. Most customers have it on in under 20 seconds. We include a short one-handed fitting video with every order.
Can I sleep in it? Won't the straps dig in when I lie down?
Relivio was made to be worn in bed. There are no hard buckles or plastic parts, so you can sleep on your back or your side. The straps keep your arm from drifting behind you – the movement that wakes so many people at night.*
Is it hot or sweaty? Is it neoprene?
No. Relivio is made from a soft, breathable fabric, not neoprene, so it stays cool under your clothes during the day and under the covers at night.
Won't a brace make my shoulder stiffer or weaker?
That's the right question to ask about slings and rigid braces, which hold the shoulder still – doctors list immobilization as a risk factor for a frozen shoulder. Relivio is the opposite: FlexHold™ cushions the sudden jolts but leaves you free to move, so your shoulder keeps its range of motion while it settles.*
Which shoulder is it for? Left or right?
Both. The same support fits either shoulder – just flip it. If both shoulders bother you, the Day & Night Set gives you one for each side (or one to wear while the other is in the wash).
Can I wear it under my clothes?
Yes. It's thin and lies flat, so it disappears under a shirt, blouse or sweater. Most customers wear it all day without anyone noticing.
How do I wash it?
Hand wash in cool water with a little mild detergent, press out the excess (don't wring), and lay flat to dry away from direct heat. Close the fasteners before washing so they don't catch the fabric. No bleach, no tumble dryer, no ironing. It's dry overnight and keeps its stretch wash after wash.
Does Medicare cover it? Will you call me about it?
No and no. Relivio is sold directly to you at one low price, with no insurance paperwork, no "pre-qualification" and no phone calls. We'll never call you.
Is Relivio a medical device? Should I ask my doctor first?
Relivio is a soft shoulder support, not a medical device, and it is not intended to diagnose, treat, cure or prevent any condition. If you have a recent injury, a dislocation or fracture, have had surgery, or have circulation or nerve problems, please check with your doctor before wearing any support.
How long should I wear it each day?
As long as it's comfortable – many customers wear it all day under their clothes and keep it on at night. Take it off to wash it or if you notice any numbness, tingling or swelling, and loosen the straps if it ever feels too tight.
How soon will I notice a difference?
Most people feel the cushioning effect the first time they reach for a seat belt or roll over in bed. Everyone's shoulder is different, so give it a few weeks of daily wear – you have 60 days to decide.*
Can I wear it while driving, working or exercising?
Yes – it's designed for everyday life: driving, desk work, gardening, walking. For sports, keep to gentle movement your doctor has cleared; Relivio is a support, not protective gear.
Orders & Payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay. All payments are processed through an SSL-encrypted, PCI-compliant checkout – we never see or store your full card number.
Is this a subscription? Will I be charged again?
No. Every Relivio order is a one-time purchase. There are no subscriptions, no auto-renewals and no hidden charges.
I didn't get an order confirmation email.
Check your spam or promotions folder first – the confirmation is sent within minutes of purchase. If it's not there, email support@getrelivio.com with your name and the email you used at checkout and we'll resend it.
Can I change or cancel my order?
Yes, as long as it hasn't shipped. Email support@getrelivio.com with your order number as soon as possible. Once it has shipped, you can still return it under the 60-day guarantee.
Do you charge sales tax?
Where required by law, sales tax is calculated and shown at checkout before you pay. The price you see on the order summary is the price you pay.
Shipping & Tracking
Where do you ship?
Currently to all 50 US states, Washington D.C., US territories and military addresses (APO/FPO/DPO). Standard shipping is free on every order.
How long does delivery take?
Orders ship within 1–2 business days. Standard delivery to the contiguous US takes 7–12 business days; Alaska, Hawaii and territories 10–16. Priority Shipping, where offered at checkout, takes 4–7 business days.
How do I track my order?
You'll get a shipping confirmation with a tracking number as soon as your order leaves the warehouse. Enter it on our Track My Order page or click the link in the email. Tracking can take 24–48 hours to show the first scan.
My tracking says delivered, but I don't have my parcel.
Check with household members, neighbors and your mail room, and give it 24 hours – carriers sometimes scan parcels as delivered slightly early. If it still hasn't turned up, email us and we'll investigate with the carrier and send a replacement.
Returns & Guarantee
How does the 60-Day Money-Back Guarantee work?
Wear Relivio for up to 60 days from delivery. If it doesn't help, email support@getrelivio.com with your order number, we send you the return instructions, you send it back, and we refund the full purchase price to your original payment method – no questions asked.
Can I return it if I've worn it?
Yes. The guarantee is there so you can actually test it – on your shoulder, in your bed. Return it complete and in normal used condition.
Who pays for return shipping?
You cover the cost of the return label – a tracked USPS parcel is usually $5–10. If the product arrived damaged or defective, we cover everything.
How long does a refund take?
We issue refunds within 7 business days of receiving your return. Your bank may need another 3–10 business days to show it on your statement.
What does the 2-year warranty cover?
Defects in materials and workmanship – for example a strap or closure that fails under normal use. Email us photos and your order number and we'll replace it free of charge. Normal wear, hot machine washing, tumble drying and alterations are not covered.
Still have a question?
Email us at support@getrelivio.com or use the Contact Us page. We answer every message within 1 business day, Monday to Friday.
*Individual results vary. Relivio is not intended to diagnose, treat, cure or prevent any disease. See our Disclaimer.
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