Privacy Policy

This Policy covers https://getrelivio.com, its sub-domains and any mobile or web applications (collectively, the "Website") and explains how your personal data is handled when you visit the Website, use our services, make purchases, and contact us. This Policy is an integral part of our Terms and Conditions of Sale.

1. WHO WE ARE

The data controller is Multiecom Empire LLC, a limited liability company organized under the laws of the State of New Mexico, 1209 Mountain Road PL NE, STE N, Albuquerque, NM 87110, USA ("Relivio", "we", "us").

2. WHAT WE COLLECT AND WHY

We collect personal data strictly necessary to fulfill orders, operate our business, and manage customer relationships:

*If required data is not provided, we will be unable to fulfill your order or handle your inquiry.

We do not ask for, and ask you not to send us, health information. If you choose to share health details (for example, in a review or a support message), we use them only to handle your request and do not use them for marketing.

3. AUTOMATED PROCESSING

We may use automated tools, including artificial intelligence, for data analytics, marketing personalization, fraud detection, security monitoring, and automated customer support (for example, drafting replies to common questions). No decision with legal or similarly significant effects on you is made solely by automated means.

4. MARKETING COMMUNICATIONS

We like to keep you posted on what we're up to – we may send you newsletters, updates about our products and services, special offers, and promotions by email. If you have bought from us before, we may also inform you about similar products we think may interest you.

If you agree, we send marketing text messages (SMS). Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time.

You may opt out of marketing communications at any time – use the unsubscribe link included in every marketing email, reply "STOP" to any marketing text, or email support@getrelivio.com. Email and SMS preferences are managed separately, so if you receive both, please opt out of each channel. Once you opt out, we stop the relevant marketing; it may take a few days for the change to reach all of our systems, and you may still receive a message that was already on its way. Opting out never affects service communications about your orders.

Service communications: we may send communications about your orders (confirmation, shipping and tracking updates, delivery notices) by email and, where you have provided your phone number, by SMS. These are not marketing messages: they are sent as part of performing our contract with you and are not affected by your marketing preferences.

5. HOW LONG WE KEEP YOUR DATA

We retain personal data only for as long as necessary to fulfill the specific purposes for which it was collected, perform our contractual duties (including our 30-Day Money-Back Guarantee and any warranty period), resolve legal disputes, and comply with statutory retention obligations (e.g., legal, tax, and accounting rules). When personal data is no longer required under these criteria, it is deleted or irreversibly anonymized.

6. WHO RECEIVES YOUR DATA

Your data is shared strictly on a need-to-know basis with trusted partners:

• Payment processors and financial institutions.

• Shipping, fulfillment and logistics providers (warehouse and carriers such as USPS, UPS or FedEx), who receive your name, address and phone number to deliver your order.

• Our e-commerce and checkout platform, email and SMS delivery providers, customer support tools, and order tracking providers.

• Analytics, advertising and marketing technology providers (for example Google, Meta, TikTok), who may use cookies or similar technologies to measure and improve our advertising.

• Professional advisers, auditors, courts, or regulatory authorities where required.

If you choose a direct payment gateway to complete your purchase, your card data is stored by our payment service providers in encrypted, tokenized form. If you pay using PayPal, Apple Pay or Google Pay, you provide certain personal data (such as your contact and payment details) directly to that provider through its own checkout interface. We do not collect or have access to your full payment credentials. The provider acts as an independent data controller for the personal data you provide to it; please review its privacy policy for details.

Wherever you are located, your personal data may be processed in countries other than your own. Where we transfer personal data to countries that do not provide an equivalent standard of data protection, we make sure your personal data remains properly protected – for example, by putting in place a contract that imposes strict data protection obligations on the recipient before your personal data is transferred.

7. YOUR RIGHTS

Depending on where you live, you may have the right to access the personal data we hold about you, to correct or delete it, to restrict or object to its processing, to receive it in a portable format, and to withdraw consent at any time. US residents of states with consumer privacy laws (including California) may also have the right to know what personal information we collect, use and disclose, the right to opt out of the "sale" or "sharing" of personal information for targeted advertising, and the right not to be discriminated against for exercising these rights. We do not sell your personal information for money; where our use of advertising cookies qualifies as "sharing" under California law, you can opt out via the cookie settings on the Website or by emailing us.

To exercise any of these rights, email support@getrelivio.com. We may need to verify your identity before acting on a request. We will respond within the time required by applicable law.

8. CHILDREN

The Website is intended strictly for adults (18+). We do not knowingly collect or process personal data from children. If we become aware that we have collected personal data from a child, we will take immediate steps to delete such information.

9. SECURITY

We implement reasonable technical and organizational safeguards appropriate to the risk – including encryption in transit (SSL), strict access controls, confidentiality obligations, and vetted third-party service providers – to secure your personal data. However, no method of internet transmission or electronic storage can be guaranteed 100% secure.

10. COOKIES AND TRACKING TECHNOLOGIES

The Website uses cookies and similar tracking technologies (including pixels from advertising platforms) to ensure functionality, analyze performance, measure advertising, and deliver personalized marketing. You can manage your cookie preferences at any time through the cookie banner displayed on the Website (where shown) or via your web browser settings. Disabling certain cookies may affect your experience or functionality on the Website. We currently do not respond to "Do Not Track" browser signals; where required by law we honor Global Privacy Control signals as an opt-out of targeted advertising.

11. CHANGES TO THIS POLICY

We may update this Policy from time to time. The updated version will be effective as soon as it is posted on the Website. The English version of this Policy prevails over any translated version.

12. CONTACT US

Email: support@getrelivio.com

Correspondence Address: Multiecom Empire LLC / Relivio, 1209 Mountain Road PL NE, STE N, Albuquerque, NM 87110, USA

Last updated: October 27, 2026