Shipping Policy

This Policy forms an integral part of our Terms and Conditions of Sale and governs the rules for shipping and delivery. Terms used but not defined in this Policy have the meaning given to them in the Terms and Conditions of Sale.

1. WHERE WE SHIP; CHARGES

We currently ship to all 50 US states, Washington D.C. and US military addresses (APO/FPO/DPO). Standard shipping is free on every order. Any optional upgrades (for example Priority Shipping) and their charges are always displayed at checkout before you complete your purchase. We do not ship to PO boxes via courier services; if you use a PO box, your order will be sent via USPS.

2. ORDER PROCESSING TIME

Orders are typically processed within 24 hours and dispatched within one to two (1–2) business days of order acceptance (Monday–Friday, excluding US public holidays). During peak periods (holidays, special promotions) processing may take longer. You will receive an order confirmation by email immediately after purchase and a shipping confirmation with your tracking number as soon as your order has been dispatched.

3. TRACKING YOUR ORDER

You can track your order at any time on our Track My Order page (https://getrelivio.com/track) using your order number, tracking number, or the email address used at purchase. Tracking information can take 24–48 hours to update after dispatch while the carrier scans the parcel into its network.

4. ESTIMATED DELIVERY TIMES (BUSINESS DAYS)

Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, natural events, or transportation strikes, for which we are not responsible. Your Relivio ships from our fulfillment partner's warehouse; the estimates above include the full transit time to your door.

5. DELIVERY ADDRESS; ADDRESS CHANGES

An accurate delivery address and phone number are required. We are not responsible for late, lost, or misdelivered shipments caused by incorrect or incomplete address information you provided. If you notice an address error, email support@getrelivio.com immediately with your order number – we can change the address free of charge as long as the order has not yet been dispatched. Once a parcel is with the carrier, address changes may not be possible.

6. DELIVERY CONFIRMATION; LOST, DAMAGED, OR MISSING PARCELS

Delivery confirmation provided by the carrier serves as proof of delivery, even without a signature. If tracking shows "delivered" but you cannot find your parcel, please check with household members, neighbors, your building's mail room, and the carrier's local office first; parcels are occasionally marked delivered up to 24 hours before they arrive.

In case your order arrives damaged, email us within 7 days of delivery with your order number and clear photos of the damaged item and packaging, and we will send a free replacement or a refund at your choice.

In case your order is lost in transit (no tracking movement for 10 business days, or tracking shows delivered and the parcel cannot be located after the checks above), contact us and we will open an investigation with the carrier and send a free replacement.

7. ORDER CHANGES AND CANCELLATIONS

You can cancel or change your order free of charge as long as it has not been dispatched. Email support@getrelivio.com with your order number as soon as possible. Once an order has been dispatched it can no longer be cancelled, but it is of course covered by our 30-Day Money-Back Guarantee (see our Return & Refund Policy).

8. INTERNATIONAL ORDERS

We do not currently ship outside the United States. If you are located outside the US and would like to order, email us and we will let you know when Relivio becomes available in your country.

9. CONTACT US

Email: support@getrelivio.com

Track your order: https://getrelivio.com/track

Correspondence Address: Multiecom Empire LLC / Relivio, 1209 Mountain Road PL NE, STE N, Albuquerque, NM 87110, USA

Last updated: October 27, 2026