Terms and Conditions of Sale

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE PLACING AN ORDER THROUGH OUR WEBSITE. BY PLACING AN ORDER YOU AGREE TO BE BOUND BY THESE TERMS. THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE PRINT AND RETAIN A COPY FOR YOUR RECORDS.

1. INTRODUCTION

1.1. These Terms and Conditions of Sale (the "Terms" or the "Agreement") govern your access to and use of https://getrelivio.com, including any sub-domains thereof, affiliated websites, and any mobile or web applications (collectively, the "Website"), and every purchase of goods, digital content, and services (collectively, the "Products") made through the Website.

1.2. For the purpose of these Terms, "Relivio" (or the "Company", "we", "our", "us") means Multiecom Empire LLC, a limited liability company organized under the laws of the State of New Mexico, USA, with its registered address at 1209 Mountain Road PL NE, STE N, Albuquerque, NM 87110, USA, which is the seller of the Products and the contracting party under these Terms. Payments for the Products are processed by third-party payment service providers (each a "Payment Processor") on our behalf.

1.3. Before the Distance Contract is concluded, the Company will make the text of this Agreement available to the Client electronically or on another durable medium. Where that is not reasonably possible, the Company will explain to the Client, before conclusion, how the Agreement can be reviewed, and will send it to the Client free of charge on request.

1.4. The Website and the Products are available only to individuals who are at least 18 years old and who can form legally binding contracts under applicable law.

1.5. Our Privacy Policy, Shipping Policy and Return & Refund Policy, each available on the Website, are incorporated into these Terms by reference and form part of this Agreement.

2. CHANGES TO THESE TERMS

2.1. You can review the most current version of these Terms at any time on the Website. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website, effective immediately upon posting. It is your responsibility to check this page periodically for changes.

2.2. YOUR CONTINUED USE OF OR ACCESS TO THE WEBSITE, OR ANY PURCHASE FOLLOWING THE POSTING OF ANY CHANGES, CONSTITUTES BINDING ACCEPTANCE OF THOSE CHANGES.

3. WEBSITE USE AND USER CONDUCT

3.1. All aspects of our Website are protected by copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by using the Website or any material on it or downloading it.

3.2. You agree not to use or attempt to use the Website or any Products in any unlawful manner or for any unlawful purpose, including without limitation: (1) hacking or other digital or physical attacks on the Website; (2) publishing abusive, vulgar, obscene, or defamatory material; (3) soliciting others to perform or participate in any unlawful acts; (4) violating any international, national, or local law or regulation; (5) infringing our intellectual property rights or the intellectual property rights of others; (6) harassing, abusing, insulting, harming, defaming, or discriminating against any person; (7) submitting false or misleading information; (8) uploading or transmitting viruses or other malicious code; (9) collecting or tracking the personal information of others; or (10) interfering with or circumventing the security features of the Website.

3.3. We reserve the right to suspend or terminate your access to the Website or any of its services if we determine that you: (1) do not comply with these Terms; (2) provide false, inaccurate, or incomplete information; (3) engage in any conduct that would otherwise harm any of our rights or interests; or for any or no reason whatsoever, without prior notice to you. We may take any other actions necessary in this regard or seek any remedies permitted by law.

4. PRODUCTS SOLD FOR PERSONAL USE ONLY; AUTHORIZED RESELLERS

4.1. Any Products you purchase from us on or through the Website are for your personal, non-commercial use only. You agree that you will not resell, redistribute, modify, or export any Product ordered from the Website. We reserve the right to limit, cancel, or prohibit orders that, in our reasonable judgment, appear to be placed by dealers, resellers, or distributors.

4.2. Our Products may be sold only by us and by retailers and distributors we have authorized in writing. Unauthorized resale of our Products is prohibited, and we may pursue legal remedies against anyone engaged in it, including claims for trademark infringement and breach of contract.

4.3. Purchases from unauthorized sellers fall outside our voluntary Return & Refund Policy and our 30-Day Money-Back Guarantee. We cannot vouch for the authenticity, quality, safety, or effectiveness of Products obtained from unverified sellers, including purchases made through third-party marketplaces, which are subject to the relevant marketplace's own terms.

5. NO MEDICAL ADVICE; INFORMATION ON THE WEBSITE

5.1. YOU SHOULD SEEK THE ADVICE OF YOUR HEALTHCARE PROVIDER BEFORE USING ANY PRODUCTS SUPPLIED BY US, PARTICULARLY IF YOU HAVE A RECENT INJURY, HAVE HAD SHOULDER SURGERY, HAVE CIRCULATION PROBLEMS, OR HAVE ANY OTHER MEDICAL CONDITION. WE ARE NOT A MEDICAL ORGANIZATION AND DO NOT PROVIDE MEDICAL ADVICE OR ASSISTANCE. NO CONTENT OR STATEMENT PROVIDED BY US SHOULD BE TAKEN AS, OR UNDERSTOOD AS, MEDICAL ADVICE, NOR SHOULD IT BE USED IN PLACE OF SEEKING APPROPRIATE MEDICAL ADVICE FROM PROFESSIONAL HEALTHCARE PROVIDERS.

5.2. The Relivio Shoulder Orthosis is a soft, non-rigid shoulder support intended to provide comfort and support during everyday activity and sleep. It is not a medical device for the treatment of any specific condition. We do not guarantee that you will accomplish your health and/or wellness goals; results may vary depending on factors unique to you, such as your age, health, the cause of your discomfort, and adherence to usage instructions. Nothing you read on the Website should be a reason to disregard medical advice or to postpone a visit to a medical professional.

6. INFORMATION AND MODIFICATIONS TO THE WEBSITE AND PRICES

6.1. While we endeavor to provide accurate and current information, the Website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information.

6.2. We make reasonable efforts to keep the Website and services operating as intended; they nevertheless rely on the internet and on services and providers outside our control, and we do not guarantee that the Website will be uninterrupted or error-free at all times.

6.3. We reserve the right to modify or discontinue access to the Website (or any part or content thereof) without notice at any time, and we shall not be liable to you or to any third party for any modification, suspension, or discontinuance of access to the Website. From time to time and without prior notice, we may change, expand, and improve the Website and the Products, or conduct tests (such as A/B testing), which may mean you see different versions of features, interfaces, content, prices, or offers compared to other users.

6.4. All descriptions of Products and Product pricing are subject to change at any time, at our sole discretion. Any special offer for any Product made on this Website is void where prohibited.

7. PAYMENT

7.1. All charges are in US dollars (USD) unless otherwise indicated at purchase. The price applicable to an order is the price displayed at the date on which the order is submitted. Shipping costs and payment fees, if any, are disclosed before you confirm the purchase. Applicable sales taxes, where charged, are shown at checkout.

7.2. You agree to pay using a valid credit card or another accepted form of payment and to provide current, correct, and complete information in the purchase order form. Your online payments are handled and processed by third-party payment service providers; card information is handled via encrypted channels and stored securely in tokenized form by our payment service providers. We do not store your full card details. We reserve the right to change payment service providers at our sole discretion.

7.3. If your credit or debit card payment is not processed successfully for any reason, we reserve the right to re-attempt to process payment.

7.4. We are not responsible for any fees or charges that your bank or card issuer may apply. If your bank or card issuer reverses a charge (chargeback) in circumstances where you have received the Products and are not entitled to a refund under these Terms or applicable law, we may bill you directly for the amounts due and seek payment by another method, and we may suspend further deliveries and Website access.

7.5. All physical Products remain our property until full payment is made.

7.6. Your saved payment method may be used for additional purchases you confirm with one click at checkout or on the order confirmation page (for example, post-purchase offers), where this option is offered. Each such purchase is a separate order and is shown to you with its price before you confirm it. If your saved payment method cannot be charged, you will be asked to enter payment details.

8. USE OF EXPRESS CHECKOUT

8.1. Depending on your location and the availability of third-party payment providers, we may offer you the option to complete your purchase using an express checkout feature (such as PayPal, Apple Pay or Google Pay). Express checkout makes it easier for you to make purchases as you do not have to enter shipping, billing and payment information for each purchase.

8.2. When you choose this option, certain payment and contact details (such as your name, billing and shipping address, and payment method) may be securely stored and pre-filled for future transactions. This functionality is provided and operated by a third-party payment service provider and not by us. We do not collect or store your payment details as all of that is handled by the payment service provider.

8.3. By selecting express checkout, you consent to the use and secure storage of your details by the payment service provider for the purpose of enabling faster future purchases. If you do not wish to use this option, you may always select the standard checkout and enter your details manually.

8.4. Your purchase contract remains with us, while the payment service provider manages the payment transaction on our behalf. Your use of express checkout is also subject to the payment provider's terms and privacy policy.

8.5. We are not responsible for the accuracy of the information prefilled by the payment service provider. You remain responsible for checking that the details displayed at checkout are correct before submitting your order.

9. ORDER PLACEMENT AND ACCEPTANCE, DISTANCE CONTRACT

9.1. To submit an order to purchase Products (an "Offer"), the Client (meaning you, the consumer) will be asked to enter the requested details or select from the options presented. The Client must provide current, correct, and complete information. Before the Client places the order, the Website will display: the main characteristics of the Products; the total price inclusive of taxes, or the manner in which the price is calculated; any delivery costs; and any other information we deem relevant for the Offer.

9.2. Every Offer requires acceptance by the Company, which may reject or cancel any Offer at its own discretion, in whole or in part, for any reason or no reason at all (for example, suspected fraud, pricing errors, or stock unavailability). The Company may ask for additional verification information before it accepts an Offer or ships any Goods. If an order is cancelled after payment, the payment will be refunded in full.

9.3. The Distance Contract (the contract concluded between us at a distance, without both parties being physically present at the same time) is concluded when the Company accepts the Offer. The Company will confirm the conclusion of the contract by email on a durable medium. Digital Content (such as the bonus guides included with your order) will be provided to the email address provided by the Client.

10. SHIPPING AND DELIVERY

10.1. Please see our Shipping Policy on the Website for information regarding order processing, handling, shipping times, and carriers.

10.2. An accurate shipping address and phone number are required. We are not responsible for late or missing shipments caused by incorrect shipping information you provide.

10.3. We currently ship to addresses in the United States. We do not ship to countries or territories subject to comprehensive embargoes, or to persons or entities designated on applicable sanctions or denied-party lists. By placing an order, you represent and warrant that you are not such a person and will not export or re-export the Products in violation of applicable export-control or sanctions laws.

11. RETURNS, REFUNDS AND THE 30-DAY MONEY-BACK GUARANTEE

11.1. Our returns and refunds process, including the 30-Day Money-Back Guarantee, is set out in the Return & Refund Policy, which forms an integral part of this Agreement.

11.2. WHERE THE CONTRACT CONCERNS DIGITAL CONTENT NOT SUPPLIED ON A TANGIBLE MEDIUM, BY PURCHASING THE DIGITAL CONTENT YOU EXPRESSLY REQUEST AND CONSENT TO ITS IMMEDIATE SUPPLY AND ACKNOWLEDGE THAT, WHERE APPLICABLE LAW PROVIDES A RIGHT OF WITHDRAWAL, YOU WAIVE THAT RIGHT ONCE SUPPLY HAS BEGUN.

12. DIGITAL CONTENT

12.1. Digital Content sold or provided by us (including bonus guides, videos and routines included free with an order) is licensed, not sold. You are granted a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use Digital Content solely for personal, non-commercial purposes, unless suspended or terminated earlier under this Agreement.

12.2. You must not edit, reproduce, transmit, sell, offer for sale, share, rent out, lend, or otherwise make Digital Content available to any third party, or use it in any way that exceeds the scope of the license granted.

12.3. Digital Content provided free of charge with an order has no cash value and is not refundable. Where Digital Content is faulty or not as described, contact Customer Support within 14 days of supply with detailed supporting information.

13. INTELLECTUAL PROPERTY; USER CONTENT

13.1. All content associated with the Website – including audio and video materials, images, photographs, text, graphics, logos, layouts, designs, interfaces, digital downloads, software, and data compilations (the "Content") – is owned by or licensed to Relivio and is protected by copyright, trademark, and other intellectual property laws. "Relivio" and "FlexHold" are trademarks of the Company. You may access and view the Content for personal, non-commercial purposes only. Except as expressly permitted in these Terms or in writing by us, you may not copy, reproduce, distribute, republish, download, display, post, transmit, sell, license, decompile, disassemble, reverse engineer, or create derivative works from any part of the Website or the Content, or use any Relivio trademark, without our prior written consent.

13.2. Anything you submit or post to the Website or provide to us, including photographs, testimonials, reviews, ideas, comments, and suggestions (collectively, "Submissions"), may be used by us as follows: you grant us a non-exclusive, worldwide, royalty-free license, sublicensable and assignable, to use, copy, reproduce, distribute, display, publish, perform, adapt, modify, and create derivative works from Submissions, for the purposes of operating, promoting, and improving our business, and you waive any moral rights in Submissions to the extent permitted by applicable law. Where a Submission includes personal data, our Privacy Policy applies. You represent and warrant that you own or have sufficient rights to share the Submissions and that they do not violate any law or third-party rights. We may edit or shorten testimonials and reviews prior to publication and are under no obligation to use or compensate you for any Submission. Submissions reflect the unique experience of the submitting customer and do not necessarily reflect the results you may experience.

14. SOCIAL MEDIA; THIRD-PARTY WEBSITES AND LINKS

14.1. The sites and platforms that host our social media presence are not controlled by us and have their own privacy policies and terms of use. Comments and opinions expressed by users on social media are theirs alone and do not reflect our opinions, and we have no obligation to monitor or remove user comments.

14.2. Our Website may contain materials from third parties or links to third-party websites or applications that are not owned or controlled by us. We are not responsible for the content, policies, or practices of third-party websites and are not liable for any harm or damages related to transactions made in connection with them.

15. NO GUARANTEE OF RESULTS; DISCLAIMER OF WARRANTIES

15.1. We make reasonable efforts to ensure the Website and Products are as described. The Website and its content are otherwise made available on an "as is" and "as available" basis, and we do not warrant that the Website will be uninterrupted, timely, secure, or error-free.

15.2. Because we cannot control whether you follow the use instructions provided with the Products, we give no contractual warranty as to any particular results or outcomes arising from the use of the Products. Statements on the Website about customer experiences are individual results and are not a guarantee of your results.

15.3. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR IN OUR RETURN & REFUND POLICY. Nothing in these Terms excludes, restricts, or disclaims any mandatory statutory right you have as a consumer under the laws of your state or country of residence.

16. LIMITATION OF LIABILITY

16.1. The Company is liable to the Client for losses that are caused by the Company's breach of this Agreement or its statutory obligations and that were reasonably foreseeable at the time the contract was concluded. TO THE FULLEST EXTENT PERMITTED BY LAW, THE LIABILITY OF THE COMPANY IS LIMITED TO SUCH DIRECT LOSSES AND SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. As the Client purchases as a consumer, the Company is not liable for business losses (loss of profit, loss of business, or business interruption) or for indirect, incidental, special, or consequential damages.

16.2. Nothing in these Terms excludes or limits the Company's liability for: (a) death or personal injury caused by the Company's negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or intentional misconduct; (d) liability under statutory product liability rules; or (e) any other liability that cannot be excluded or limited under applicable law.

16.3. A party is excused from liability for failure to perform if it proves that the failure was caused by circumstances beyond its reasonable control (such as riots, war, natural events, pandemics, strikes, lockouts, transport delays, or acts of authorities). Where possible, the Company will inform the Client by email or via the Website that a force majeure event has occurred.

16.4. Liable entity: Multiecom Empire LLC, as the seller of the Products, is the entity liable to the Client under this Agreement. Payment Processors are responsible solely for the execution of the payment transactions, refunds, and chargebacks entrusted to them.

17. DISPUTE RESOLUTION: COMPLAINTS, GOVERNING LAW, AND JURISDICTION

17.1. Complaints in relation to the Products, refunds, or chargebacks should be addressed to Customer Support at support@getrelivio.com or via the Contact Us form on the Website. The Client should clearly indicate that a complaint is being submitted and specify its grounds and circumstances. The Company will examine complaints free of charge and aims to respond within 2 business days.

17.2. If the Company's response does not satisfy the Client, or no response is provided, the Client may refer the dispute to the competent dispute resolution institutions or courts.

17.3. This Agreement is governed by the laws of the State of New Mexico, USA, except where the mandatory consumer protection law of the Client's state or country of residence provides otherwise.

17.4. Any dispute arising under or in connection with this Agreement shall be brought before the state and federal courts located in Bernalillo County, New Mexico, USA, except where the mandatory law of the Client's state or country of residence provides otherwise.

18. TERM AND TERMINATION

18.1. This Agreement is effective once you accept it and electronically express consent to comply with it, and remains in effect until terminated.

18.2. We may end our relationship with you where: (1) you reject the Agreement; (2) you breach the Agreement or are reasonably suspected of misuse (for example, unauthorized reselling); or (3) you fail to provide requested information or provide incorrect or incomplete information. Termination does not affect accrued rights of each party.

19. ELECTRONIC COMMUNICATIONS

19.1. We communicate primarily by email; by accepting this Agreement, you agree to receive communications in that form and agree that such communications, as well as notices, disclosures, agreements, and other communications we provide electronically, are equivalent to communications in writing. You must maintain a valid email address and should check your email regularly, since messages may include links to further information and documents (including your order confirmation, tracking details and bonus content).

19.2. A copy of this Agreement or of any other contractual document is available to you at any time, free of charge, on request to support@getrelivio.com. Communication will be in English unless we and you agree otherwise.

20. GENERAL PROVISIONS

20.1. Assignment. You may not assign any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer or assign this Agreement, in whole or in part, to a successor or affiliate, provided the transfer does not reduce the guarantees available to you.

20.2. No waiver. No waiver by us of any term of these Terms shall be deemed a further or continuing waiver of that term or any other term, and any failure by us to assert a right or provision under these Terms shall not constitute a waiver of it.

20.3. Severability. Should any provision of this Agreement prove invalid, unlawful, or unenforceable, that provision will be severed, and the rest of the Agreement will remain fully effective.

20.4. No third-party beneficiaries. This Agreement creates rights and obligations only between you and us. No third party may enforce or benefit from any of its terms unless we expressly decide otherwise.

20.5. Survival. The sections titled "Digital Content", "Intellectual Property; User Content", "No Guarantee of Results; Disclaimer of Warranties", "Limitation of Liability", "Dispute Resolution", and "General Provisions", together with any rights and obligations that accrued before termination, survive termination of this Agreement.

20.6. Entire agreement. These Terms, together with the policies incorporated by reference and any operating rules posted on the Website, constitute the entire agreement between you and us with respect to their subject matter and supersede any prior or contemporaneous agreements. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

21. QUESTIONS AND CONTACT

21.1. Please contact Customer Support with any questions concerning a purchase: email support@getrelivio.com; or via the Contact Us form on the Website. Additional information is available on the FAQ page of the Website.

21.2. Address for correspondence only: Multiecom Empire LLC / Relivio, 1209 Mountain Road PL NE, STE N, Albuquerque, NM 87110, USA.

Last updated: October 27, 2026